MobiRoam products are warranted for 12 months from the date of purchase. During this period we will at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.
This warranty does not apply to:
- cosmetic damage;
- damage caused by accident, misuse, or other acts of nature or external causes including water , flood, fire;
- Damage to a product that has been serviced, modified or altered by anyone who is not an authorised by MobiRoam .
Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty will be the longer of 90 days or the balance of the original 12 month warranty.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.
This limited warranty does not apply to any software that may be required to use the MobiRoam products. All software is licensed pursuant to an end user licence agreement and services provided in connection with the MobiRoam products are provided pursuant to our terms and conditions.
You may return to us any functioning MobiRoam product you purchase from us within 30 days of purchase for a full refund. For all returns, including warranty returns, you must pack your MobiRoam product in its original packaging and include all accessories and documentation. We reserve the right to charge for any damage to the MobiRoam product, and missing part fees may apply.
Please contact Customer Service prior to returning any product to receive a return authorization acknowledgment. Shipping fees for returns are your responsibility