|Where is the Power LED?||The power LED is the blue LED next to the power socket.
It is lit whenever the SmartBox is powered.
The Power LED is separate from the Status LED.
|When I connect my SmartBox, the Power LED is not lit||Check that the wall socket power is on and the power cable is correctly fitted into the SmartBox power socket.|
|Where is the Status LED?||The status LED is the blue LED in the top centre of the SmartBox faceplate.
This is separate from the blue Power LED that is next to the power socket.
|What should I see when my SmartBox boots?||The complete boot process takes around 40 seconds.
As the SmartBox boots it will display different patterns on the status LED before settling into a stable state.
The boot up LED sequence is:
The stable states of the status LED are described in the following sections.
|What does an OFF Status LED mean?||An OFF Status LED means that the SmartBox cannot connect to the MobiRoam server.
Check that the SmartBox is correctly connected to your network and has access to the internet. You may need to refer to the user manual for your home router, or ask your network administrator.
|What does a SLOW blinking Status LED mean?||The rate of a slow blink is approximately one on and off blink per second.
A slow blinking Status LED means that the SmartBox is connected to the MobiRoam server and is ready to be setup by the smartphone app.
Start the app with your smartphone connected to the same network and the SmartBox should be automatically setup.
If your smartphone is not connected to the same network then you will need to manually add the SmartBox to the app and provide the MAC address of the SmartBox to complete the setup process.
|What does an ON Status LED mean?||An ON Status LED means your SmartBox can communicate with the MobiRoam server and has been setup by your smartphone app and is ready to go.
You can now insert your SIM and it will automatically be added to the app and be ready to use.
|What does a FAST blinking Status LED mean?||The rate of a fast blink is several on and off blinks per second.
A fast blinking Status LED means your SmartBox has been setup previously, but now needs a factory reset to remove old configuration before it can be setup again.
This is usually because you have deleted the SmartBox from your smartphone app. Refer to the next section.
|Can I delete the SmartBox from my app?||You should NOT delete the SmartBox from your app unless you no longer wish to use it.
Deleting the SmartBox from the app requires that you perform a factory reset on the SmartBox before you can it again, and the factory reset requires that you be physically present. So do NOT delete the SmartBox from the app unless you know you are done with the box, or that you can perform a factory reset.
|How do I perform a factory reset of my SmartBox?||With the SmartBox connected to power, press and hold down the reset button for approximately 10 seconds then release.
The SmartBox will then reboot and become ready to be setup by the smartphone app.
|Where is the SmartBox reset button?||The reset button can be found the same side of the SmartBox as the power socket.
The SIM extraction tool provided with the card of SIM adapters in the SmartBox packaging can be used to press the reset button.
|Where can I find the SmartBox MAC address?||The SmartBox MAC address is printed on the SmartBox, on the side opposite the power socket.|
|What is the correct orientation to insert my SIM?||The correct orientation is holding the SmartBox with the SIM slot facing you and to the lower left corner. Held this way, the power socket should be pointed to your left.
The SIM should be held with the contacts up and the cut corner to the right and towards the SmartBox. The SIM must be inserted into the slot until the socket clicks and the SIM remains flush with the side of the box.
|Can I use more than one SIM?||You can only use one SIM at a time, but you can swap SIMs and the app will allow you to use whichever SIM is in the box at that time.|
|Can I delete a SIM from the app?||Deleting the SIM from the app will remove all the call logs and SMSs for that SIM from the app.
The SIM will be re-added by the app when it is next inserted into your SmartBox.
|Can I use multiple smartphones to access my SIM?||That is one of the goals we’re working towards, however while we finish ironing out the wrinkles we suggest you only have one smartphone running the app at a time. You may still have the MobiRoam app installed on other devices, and switch between them as you see fit, but you should only have one online and active.|